• Now that you’ve outlined your products and services it’s now time to start thinking about the policies and procedures you need to put in place to ensure your business runs smoothly. 
    • I would recommend you play devil’s advocate at this time. Predict and prepare for each and every problem that your business would face. Now i know that this may seem like you are focusing on the negative but you aren’t. You are simply putting a system in place whenever issues arise. 

Don’t limit your policies you need to have policies in place for each phase of business. 

  • Operations 
    • Your people need to know what time to show up to work. How to clock in. If there is a grace period in clocking it. 
    • What conduct should your operations team have on the clock? 
    • If you take volunteers do they sign a waiver to be a volunteer? 
    • If you are in the food industry does your team keep count of the portions of food they give out?  
  • Customers 
    • If your customer gets cold food what is your policy and or procedure for that? 
    • If your customer gets sick what policy do you have for that? 
    • How do you file to your insurance if some get sick or hurt from your company? 
    • If you are a service-based business how would you onboard your clients? 

All these things are examples of what your policies and procedures should cover. Imagine your first job how the company you were starting with layout what you could and couldn’t do during your employment with them.  

You need to ensure you cover every service and or food product or piece of equipment you have to ensure the best results for your brand. 

What are the different parts of your policy and procedures? 

Your policy document should include:

Header: basically your organization's name and who that particular policy is being created for.

Dates: the date when the policy was initially made operative.

Title: should reflect the total content of the policy.

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